A prep center receives your inventory, inspects it, and prepares your products according to the requirements of marketplaces such as Amazon, Walmart, eBay, and TikTok Shop. Once ready, we ship it to the appropriate fulfillment center.
Frequently asked questions
Before you ship.
Clear answers about receiving, inventory preparation, fulfillment, storage, pricing and getting started with Atlas.
General
Atlas is built around reliability, transparency, and responsive service. Fast turnaround, clear communication, accurate handling and our tax-free Delaware location provide dependable support as your business grows.
We are located at 601 Carson Dr in Bear, Delaware, a tax-free state strategically positioned to serve e-commerce businesses across the Northeast and beyond.
Yes. We work with sellers at all experience levels, from those just getting started to established businesses.
Yes. We work with sellers from anywhere in the world. You do not need to be located in Delaware—or even in the United States—to use our prep services.
Receiving & Inventory
We receive and inspect the shipment, verify products and quantities, and prepare everything according to your instructions. Internal audits and quality checks help ensure accuracy while workflow software shows progress.
After setup, we provide warehouse receiving information and shipping instructions. Submit shipment details through our workflow software before sending inventory.
Yes. Suppliers can ship inventory directly to our facility for receiving and processing.
Yes. Orders from multiple suppliers can be delivered to our facility and managed in one place.
Yes. Standard receiving includes checks for quantities, condition, labeling and other applicable requirements.
Standard turnaround is typically within 24–72 hours after inventory and all required information are received. Timing varies with shipment size, prep requirements and current volume.
Yes. Workflow management software gives you visibility from receiving through processing and shipment.
Once your shipment is received and checked into our system, its status is updated in the workflow software so you can confirm its arrival.
Yes. Submit every incoming shipment through the workflow software before it is sent so our team knows what to expect and can receive it efficiently.
Damaged, missing or incorrect items are documented and reported promptly. When needed, we wait for your instructions before proceeding.
We can accommodate many oversized and fragile products. Requirements vary by dimensions, weight and packaging needs, so contact us about specific items.
Yes. Provide larger delivery details in advance so our team can coordinate receiving.
We do not accept illegal or prohibited products, or items requiring temperature-controlled storage or specific environmental conditions.
Yes. We receive and inspect returned items, then handle them according to your instructions. Additional fees may apply based on the services required.
Yes. We document condition, damage and discrepancies with photos when needed, and photos can also be provided upon request.
Prep Services
Yes. We apply FNSKU labels according to the requirements provided for each Amazon FBA shipment.
Yes. Polybagging and suffocation warning labels are available based on product and marketplace requirements.
Yes. We assemble bundles, multipacks and kits as a single ready-to-ship unit. Pricing varies with the number of items and preparation requirements.
Yes. We prepare inventory according to applicable Amazon FBA requirements before shipment to fulfillment centers.
Yes. We can assist with shipment creation based on the marketplace, inventory requirements and account access provided.
Shipping & Fulfillment
Yes. Prepared inventory can be shipped to the fulfillment center specified in your shipment plan.
We support Amazon, Walmart, eBay, TikTok Shop, Shopify and other e-commerce sales channels. Contact us to discuss specific requirements.
Yes. Services include order processing, pick and pack, and shipping directly to customers.
Yes. Carton forwarding can be arranged when individual-unit preparation is not required.
We work with major carriers including UPS, FedEx and USPS, with options based on each shipment.
Storage & Pricing
Yes. Inventory can be stored at our Delaware facility before preparation or shipment. Availability and rates depend on volume and duration.
Storage availability and rates depend on the amount of inventory and how long it remains at our facility. Contact us for current storage terms.
Storage fees may apply depending on inventory and storage period. Review the current pricing page or contact Atlas for details.
Pricing varies with the service and level of preparation. Review our standard pricing or request a customized quote for specific needs.
Materials, oversized products and special handling may involve additional charges. Applicable costs are communicated before work is completed.
Yes. Volume pricing may be available based on monthly inventory and service needs.
Minimums, if applicable, depend on the service. Contact us to confirm whether your current volume is a fit.
Invoices are based on completed services, with electronic payment options provided after onboarding.
Getting Started
Contact our team or submit your information through the website. We will guide you through onboarding and provide the information needed to begin shipping inventory.
Onboarding can typically be completed quickly once the required account information is provided.
Yes. You will have a point of contact familiar with your account and available for questions, updates and day-to-day communication.
We typically need business and contact details, inventory and prep requirements, and the information required to process shipments correctly.
Yes. A smaller shipment can be a good way to evaluate our process before increasing volume.